GENERAL TERMS AND CONDITIONS OF PURCHASE AND PAYMENT
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Website
The website www.italianfoodsservice.co.uk is a wholesale sales portal reserved for businesses with a registered office and delivery address within the customs territory of the United Kingdom and the Republic of Ireland. -
Customer Responsibility
The Customer is liable for the purchase of any opened or damaged packages caused by their own actions.
Italian Foods Service LTD shall not be held liable for any damage to persons or property occurring within its Cash & Carry premises, except in cases of wilful misconduct or gross negligence.
The Customer shall fully compensate any damage caused to Italian Foods Service LTD by themselves or their representatives.
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Contract Conclusion
The submission of an order constitutes a contractual offer.
The order confirmation received via email constitutes acceptance.
Orders may be amended as long as they remain in the status of “ORDERED”.
Italian Foods Service LTD reserves the right to reject orders that are incomplete, incorrect, or submitted by Customers with outstanding debts or prior breaches.
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Online Service Rules
Delivery will be made to the address specified by the Customer.
Italian Foods Service LTD guarantees proper storage of products until delivery or collection.
Liability for the condition of products after delivery is expressly excluded.
An adult representative of the Customer must be present at the time of delivery or collection.
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Order Requirements
Each order must meet the minimum purchase amount.
Variable weight items may differ by up to 25% from the ordered quantity.
The final price will be calculated based on actual weight.
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Product Availability
While Italian Foods Service LTD endeavours to keep product availability up to date, real-time stock levels are not guaranteed.
The Customer agrees to accept partial deliveries without compensation.
Substitutions may be made with products of equivalent quality and characteristics.
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Product Presentation
Images are for illustrative purposes only. Actual packaging may differ. -
Liability
Italian Foods Service LTD shall not be held responsible for failure to fulfil an order due to circumstances beyond its control. -
Returns and Replacement of Non-Conforming Products
Products must be checked upon delivery or collection.
Any complaints must be reported to Customer Service within 3 days.
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Prices and Promotions
Prices are exclusive of VAT.
Promotions are valid while stocks last and cannot be combined.
Prices are subject to change without prior notice.
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Payment and Delivery
Accepted payment methods: cash, cheque, debit or credit card.
Payment is due at the time of order or delivery, depending on the selected method.
Vouchers or meal coupons are not accepted.
Invoices will be issued and delivered via the appropriate electronic system.
The Customer must promptly report any inaccuracies in administrative documentation.
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Complaints
Complaints must be made at the time of delivery or collection.
In the case of hidden defects, Customer Service must be notified within 3 days.
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Breach of Contract
The Customer shall compensate any damages arising from breach of these terms. -
Place of Fulfilment and Jurisdiction
These terms are governed by the laws of England and Wales (or Irish law for Customers in the Republic of Ireland).
The courts of London (UK) or Dublin (Ireland) shall have exclusive jurisdiction, depending on the Customer’s location.
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Organisation, Management and Control Model
The Customer acknowledges having read Italian Foods Service LTD’s Organisation and Control Model pursuant to applicable corporate governance regulations.
Failure to comply shall be deemed a material breach of contract.
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Amendments and Exceptions
Any amendments must be agreed upon in writing.
New terms shall become binding upon publication on the website.
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Privacy
Personal data will be processed in accordance with the attached privacy notice and relevant data protection laws, including the UK GDPR and Data Protection Act 2018 (for UK Customers) or the Irish Data Protection Act 2018 (for Ireland). -
Final Provisions
The invalidity of any clause shall not affect the validity of the entire contract.